Cancellation and Returns

If you wish to cancel your order, please email us with your name and order ID at support@moonlamp.in within 60 mins of the purchase. If the order has been dispatched or packed from our end, it cannot be cancelled. In most cases order once placed can't be cancelled, You may still reach out to us on email, we'll be able to help you with the best possible option.

All sales are final and products are non-returnable. Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, colours or sound quality or small wear and tear damages in transit (having product in the working condition)

We offer replacement in case the product has any manufacturing defects or damage. Please report the issue to us with images and video proof of defect and of the shipping box/labels. We will provide a replacement at no extra cost, provided the reasons are genuine and proved after investigation. 

Please ensure product is unused, in the same condition as received, in the original packaging and includes all items shipped in our package. Item needs to have the receipt or proof of purchase.

The original item will be arranged to be sent back to us. Upon receipt, the original item shall be inspected for damage and defect, and replacement shall be issued post inspection by us. In a case where no defect is found, to and for courier charges shall be liable to be paid by customer for sending replacement. 

 

Moon Lamp will only issue refund if in case we are unable to issue a replacement for your product.  Once we receive the product, we will inspect it for product quality control including all original packaging and product items including accessories. If approved, we will initiate a refund to your card or original method of payment or any other method by mutual understanding with customer.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

No refund will be issued in case of cancellation of partially Paid order

 

All our products are eligible for 5 days warranty for manufacturing defects.

We will provide a replacement at no extra cost, provided the reasons are genuine and proved after investigation. External damage, if any, (like due to falling of product or water/moisture damage) is not covered and will be repairable on chargeable basis only.

If you need help with claiming your product warranty, mail us the issue in the product along with your order ID, name and phone number to support@moonlamp.in and our team shall reach out to you.