Moon Lamp is committed to delivering your order within the fastest time frame, while ensuring maximum with the highest quality packaging.
- Online Paid order are shipped the next working day and are mostly delivered within 5-6 working days for non customized orders and 5-9 working days for customized orders from the date of dispatch.
- We ship throughout the week, except Sunday & Public holidays during the normal working hours. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies such as FedEx, Bluedart, and Delhivery etc.
- If there is no courier service available in your area, we will try and ship your items via Government Registered India Post but can not guarantee the same.
How is the delivery charge calculated for multiple units?
- There is no shipping charge for online paid orders within India.
- Our prices are inclusive of GST (Goods and Service tax). As per the Government of India, we're fully GST compliant.
- For international shipping, please contact us at firstname.lastname@example.org
How long does it take for an order to arrive?
Express delivery is done for all online paid orders which is within 5 - 6 working days (major cities).
Most orders are delivered within 5 to 6 working days from the dispatch date.
Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order, but for area falling into remote locations and the areas where delivery by couriers cannot be attempted the recipient might be asked to pick it up from the delivery centers.
What if I receive the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and reach out to our team at email@example.com mentioning your Order ID
We will arrange for reverse pick up of the damaged product and ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
If you wish to cancel your order, please email us with your name and order ID at firstname.lastname@example.org within 60 mins of the purchase. If the order has been dispatched or packed from our end, it cannot be cancelled. In most cases order once placed can't be cancelled, You may still reach out to us on email, we'll be able to help you with the best possible option.
Moon Lamp will only issue refund if in case we are unable to issue a replacement for your product. Once we receive the product, we will inspect it for product quality control including all original packaging and product items including accessories. If approved, we will initiate a refund to your card or original method of payment or any other method by mutual understanding with customer.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
RETURN AND REPLACEMENT POLICY
All sales are final and products are non-returnable. Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, colours or sound quality or small wear and tear damages in transit (having product in the working condition)
We offer replacement in case the product has any manufacturing defects or damage. Please report the issue to us with images and video proof of defect and of the shipping box/labels. We will provide a replacement at no extra cost, provided the reasons are genuine and proved after investigation.
Please ensure product is unused, in the same condition as received, in the original packaging and includes all items shipped in our package. Item needs to have the receipt or proof of purchase.
The original item will be arranged to be sent back to us. Upon receipt, the original item shall be inspected for damage and defect, and replacement shall be issued post inspection by us. In a case where no defect is found, to and for courier charges shall be liable to be paid by customer for sending replacement.